Frequently Asked Questions

Orders & Shipping

How long does delivery take?
We typically dispatch orders within 1-2 business days. Delivery takes 4-7 business days depending on your location across India.

Do you offer free shipping?
Yes! We offer free shipping on orders above a certain amount. Check our website for the current free shipping threshold.

Can I track my order?
Yes, once your order is dispatched, you will receive a tracking link via email or WhatsApp.

Products

Are Nature-le products suitable for sensitive skin?
Our products are formulated with natural ingredients and are generally suitable for most skin types. However, we recommend doing a patch test before use, especially if you have sensitive skin or known allergies.

Are your products cruelty-free?
Yes, all Nature-le products are cruelty-free. We do not test on animals.

Do your products contain parabens or sulphates?
We strive to keep our formulations as clean as possible. Please refer to the ingredient list on each product page for full details.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for damaged or defective products. Please refer to our Return & Refund Policy for full details.

How do I initiate a return?
Contact us at naturele.india@gmail.com or WhatsApp us at +91 7412-092487 with your order details and reason for return.

Contact

How can I reach Nature-le?
You can reach us via email at naturele.india@gmail.com or WhatsApp at +91 7412-092487 (Monday to Saturday, 10 AM – 6 PM IST).