Track Order

Track Your Order

Once your order is dispatched, you will receive a tracking link via email or WhatsApp. Use that link to track your delivery in real time.

For any shipping queries, reach us at naturele.india@gmail.com or WhatsApp us at +91 7412-092487.

Delivery Coverage & Processing

Delivery Coverage: Nature-le delivers to over 10,000 pin codes across India.

Shipping Timeframe: Orders are typically dispatched within 48 working hours of placement. Delivery by our logistics partner usually takes 2 to 10 days. Customers in major cities like Delhi, Mumbai, Kolkata, and Bangalore can expect delivery within 3 days. Delivery timelines may vary based on location, accessibility, or unforeseen circumstances such as natural calamities or public holidays.

Delivery & Contact

Delayed Orders: If you haven't received your order within 10 days of dispatch, please contact us at naturele.india@gmail.com and we'll look into it right away.

Unserviceable Pin Codes: We verify deliverability based on your pin code at the time of order placement. If your pin code subsequently becomes unserviceable, we will cancel your order and process a full refund within 48 hours (for prepaid orders).

Order Verification: For orders exceeding ₹5,000 in value, our team may reach out to verify the order before dispatch.

Shipping Fees & Special Cases

Cash on Delivery (COD): An additional shipping fee of ₹70 applies for COD orders.

Damaged or Incorrect Products: If you receive a damaged or wrong product, please contact us immediately at naturele.india@gmail.com. Please refer to our Return & Refund Policy for next steps. Our delivery partners are not equipped to handle such cases at the doorstep.

Order & Address Handling

Address Accuracy: Please ensure your full and correct delivery address, including pin code, is entered at checkout. Orders and addresses cannot be modified once placed. Each order ships to a single specified address.

Order Cancellation: In exceptional cases, orders may be cancelled due to unserviceability. Refunds for prepaid orders will be credited within 48 hours of cancellation.

Delivery Attempts & Multiple Products

Delivery Attempts: Our courier partners make up to three delivery attempts. If all attempts are unsuccessful, we will contact you to arrange re-delivery.

Multiple Products: Orders containing multiple products may be shipped in separate packages, each with its own tracking number. This may slightly extend the overall delivery timeline.